Privacy Policy

1. Who we are

CHPTR/14 is a UK web design studio based in Howden, East Yorkshire. This privacy policy explains how we handle personal data collected through our website, chptr14.com.

2. What data we collect

When you submit an enquiry through our contact form or free homepage concept form, we collect the information you provide. This typically includes:

• Your name
• Business name
• Email address
• Phone number
• Existing website address
• Details about your project, needs and budget

3. How we use your data

We use your information to:

• Respond to your enquiry
• Send an automatic acknowledgement that your message has been received
• Keep a record of our communications
• Provide the web design, ecommerce or website care services you have asked about

We do not use your data for automated decision-making or profiling, and we do not sell or share it with third parties for marketing purposes.

4. Legal basis

Under UK data protection law, we process your personal data on the basis of our legitimate interest in responding to your enquiry and providing our services. Where you have asked us to send you information or follow up, we rely on your consent, which you can withdraw at any time.

5. How we store and protect your data

Enquiry data is stored securely in our backend database and is only accessible to CHPTR/14. We use industry-standard technical and organisational measures to protect your information from unauthorised access, loss or misuse.

6. Cookies and tracking

We do not use non-essential cookies, analytics trackers or advertising pixels. The only cookies that may be set are strictly necessary for the security and operation of the contact form. Because of this, we do not show a cookie banner.

7. How long we keep your data

We keep enquiry records for as long as necessary to respond to your request, fulfil any subsequent work, and meet our legal and accounting obligations. If you would like us to delete your data sooner, please contact us.

8. Your rights

You have the right to access, correct, delete or restrict the use of your personal data. You can also object to processing and, in some cases, request a copy of your data in a portable format. To exercise any of these rights, email us at chptr14@hotmail.com.

9. Third-party services

We use a secure backend service to store enquiries and a transactional email provider to send acknowledgements and notifications. Both are configured to process data only on our behalf and in line with UK data protection requirements.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, together with the date it was last updated.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please email chptr14@hotmail.com.