Terms of Service

1. Introduction

These terms of service govern the relationship between CHPTR/14 ("we", "us", "our") and you, the client, for any web design, ecommerce, development or website care work we undertake. By accepting a proposal or making a payment, you agree to these terms.

2. Services

We provide bespoke website design, Shopify and ecommerce development, website refreshes, and optional ongoing website care. The exact scope, deliverables and timeline for each project are set out in the proposal or written agreement we agree before work begins.

3. Proposals and pricing

All prices quoted are in GBP (£) and exclude VAT unless stated otherwise. Proposals are valid for 30 days. Website care plans are billed monthly in advance. Project fees are typically split into an upfront deposit and one or more milestone payments, as detailed in your proposal.

4. Payments

Deposits are required before work begins. Final payment is due before the website is launched or made live, unless otherwise agreed in writing. Late payments may delay the project or suspension of website care services.

5. Client responsibilities

You agree to:

• Provide the content, images, logos and account access we need in a timely manner
• Review designs and feedback within the timeframes set out in the proposal
• Ensure you have the right to use any materials you supply to us
• Maintain your own domain registration and, where applicable, third-party subscriptions

6. Revisions and scope changes

Each proposal includes a set number of revision rounds. Additional revisions or changes outside the agreed scope may be charged at our standard rate. We will always discuss any extra cost with you before proceeding.

7. Intellectual property

Once the final project fee has been paid in full, ownership of the bespoke design and code created specifically for your project passes to you. We retain ownership of any pre-existing tools, frameworks, processes or reusable components we use. Third-party assets, plugins or stock imagery remain subject to their own licences.

8. Website launch and care

We will launch the website once final payment has cleared and any outstanding dependencies are resolved. Optional website care plans begin from the agreed start date and can be cancelled with 30 days' notice.

9. Limitation of liability

We carry out our work with reasonable skill and care. Our total liability for any claim arising from our services is limited to the amount you paid us for the project or service in question. We are not liable for loss of profits, business interruption or any indirect or consequential loss.

10. Termination

Either party may terminate a project by giving written notice. Work completed up to the point of termination will be invoiced proportionally, and any deposit may be retained to cover work already carried out.

11. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms can be sent to chptr14@hotmail.com.